REFUND POLICY
1. Digital Product Nature
All products sold on our website are digital and delivered electronically. Due to the nature of digital goods, we maintain a strict no-refund policy once the product has been delivered.
2. Eligibility for Refunds
Refunds will only be issued under the following circumstances:
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Non-Delivery: If we fail to deliver the Twitch account with the specified Drops within the promised timeframe (usually 24 hours).
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Incorrect Product: If the account delivered does not include the Twitch Drops as described in the product listing.
Refunds will not be provided for the following:
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Customer misuse or failure to claim the Drops after receiving the account.
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Mistakes made by the customer, such as providing an incorrect email address.
3. Refund Request Process
To request a refund, you must:
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Contact us within 48 hours of receiving the account.
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Provide proof of purchase (e.g., order ID, receipt).
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Clearly explain the issue with the product or delivery.
Send refund requests to:
📧 twt@twtcollector.com
We will review your case and respond within 1 business day.
4. Resolution Options
If your refund request is approved, you may choose one of the following options:
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A full refund to the original payment method.
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A replacement Twitch account with the correct Drops.
5. Chargebacks and Disputes
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We encourage customers to contact us directly for resolution before initiating chargebacks or disputes through their payment provider.
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Unauthorized chargebacks may result in suspension of service and/or legal action.
6. Contact Information
For any questions or concerns about our Refund Policy, please reach out to us:
📧 twt@twtcollector.com
7. Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting on this page. Continued use of our services constitutes acceptance of any changes.